Privacy Policy

This Privacy Policy explains how A1 PLUMBING AND HEATING LIMITED (“A1PH”, “we”, “us”), the operator of a1ph.shop, handles your personal data. We are the data controller for the personal data described here. You can reach us at support@a1ph.shop or by post at 24 Hazelmere Crescent, Cramlington, Northumberland, NE23 2FJ, United Kingdom.

We collect the information needed to take and fulfil your order:

• Contact & order details: name, email, phone, billing and shipping address, and order history.
• Payment information: handled by our payment processors. We do not store full card numbers on our servers.
• Messages: the content of enquiries you send through our contact or bulk-enquiry forms.
• Technical data: IP address, device and browser type, and basic usage data collected through cookies to keep the site working and measure performance.

We use personal data to:

• Process, fulfil and deliver your orders and handle returns;
• Provide customer support and respond to your enquiries;
• Send transactional emails such as order and shipping confirmations;
• Prevent fraud and keep our store and customers secure;
• Meet our legal, tax and accounting obligations;
• With your consent, send occasional marketing emails you can opt out of at any time.

Our legal bases are performance of a contract, our legitimate interests in running the store securely, compliance with legal obligations, and your consent where required.

We share data only with service providers that help us run the store, and only as needed:

• Payment processors (for example Stripe and PayPal) to take payment;
• Shipping and fulfilment carriers to deliver your order;
• Email, hosting and analytics providers that operate the site;
• Professional advisers and authorities where the law requires it.

We never sell your personal data.

We use essential cookies that are required for the cart and checkout to function, and optional analytics cookies that help us understand how the store is used. You can control non-essential cookies through your browser settings. Disabling essential cookies may stop parts of the store working.

We keep order and transaction records for as long as needed to provide our service and to meet UK tax and accounting requirements (generally up to six years). Enquiry messages are kept only as long as needed to resolve them and for a reasonable follow-up period.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you;
• Ask us to correct or delete your data;
• Object to or restrict certain processing;
• Request a copy of your data in a portable format;
• Withdraw consent at any time;
• For California residents, know what categories of data we collect and request deletion. We do not sell personal information.

To exercise any of these rights, email support@a1ph.shop. UK and EU residents also have the right to complain to a supervisory authority, such as the UK Information Commissioner's Office (ICO).

We use appropriate technical and organisational measures to protect personal data and use payment providers that are PCI-DSS compliant. Some providers may process data outside your country; where they do, we rely on appropriate safeguards such as standard contractual clauses.

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page shows when it was last revised. Material changes will be reflected here.