ALPH
Privacy

Privacy Policy

How A L PLUMBING & HEATING LIMITED collects, uses and protects information when you use the ALPH online workspace.

Last updated 2 July 2026 · A L PLUMBING & HEATING LIMITED · Company No. SC218753 · Governing law: Scotland, United Kingdom.

1. What we collect

  • Account data: email and authentication details when you register.
  • Workspace content: the notes you type (room, issue, timeline, photo descriptions) to generate records.
  • Billing data: subscription plan and payment status. Card details are handled by our payment provider, not stored by us.
  • Usage data: basic logs and analytics to keep the service reliable and secure.

2. AI processing

To generate a record, the text you enter may be sent to a third-party AI provider for processing. Please do not paste sensitive credentials, full payment card numbers, government identifiers, or other people's personal data into the workspace. Enter only what you need to describe a household maintenance observation.

3. Payments

Subscriptions are billed in USD through a third-party payment provider. We receive confirmation of your plan and payment status but never store full card numbers. Your statement shows “AI UTILITY LOG”.

4. Providers & sharing

We share limited data with processors that run the service: hosting, an AI generation provider, a payment provider, and analytics. We do not sell your personal data. Providers act under contract and only process data to deliver ALPH.

5. Your rights

Depending on where you live, you may have rights under the UK GDPR, EU GDPR or the CCPA — including access, correction, deletion, portability, and objecting to certain processing. To exercise them, email support@alph.shop.

6. Retention & contact

We keep workspace and account data while your account is active and for a limited period afterwards to meet legal and accounting duties, then delete or anonymise it. Data controller:

A L PLUMBING & HEATING LIMITED (Company No. SC218753)
Unit 2, Southhook Road, Kilmarnock, Ayrshire, KA1 2NN, Scotland, United Kingdom
support@alph.shop · +44 7744855867

See also our Terms and Acceptable Use Policy.